RETURNS & TERMS

Customer Service

We are available by email on weekdays from 1000 to 1800 EDT via info@fenwickcandles.com

We are closed weekends and Canadian statutory holidays. 

Damages

We do our best to ensure that our products are packed to prevent damages. However, accidents happen and an order can sometimes arrive damaged. In the rare instance that your order arrives damaged, please contact info@fenwickcandles.com with your Order # and a photo of the damage and we will send you a replacement product right away.

Returns

We strive to create a product you love, but understand if you are not happy with your order. However, due to the personal nature of our products, we cannot accept returns. Your satisfaction and happiness with our products is very important to us. Please contact info@fenwickcandles.com directly with your feedback, and we will take care of the rest.